AI essentials: chatbot, prompting and productivity
AI for business productivity.
The AI Essentials course provides a practical and operational overview of how to use generative artificial intelligence applications (such as ChatGPT). It is designed as a standalone module because it offers a complete and cross-functional path that integrates efficiency, quality and innovation, and is applicable in both production and service environments.
Effective prompting and business use cases
The course introduces practical tools to use AI and chatbot solutions in everyday work, with particular focus on effective prompting for:
drafting documents, emails, and reports;summarizing and rewriting technical and commercial texts;
developing plans and content for projects or presentations;
data analysis and decision making.
Real examples from participants' business contexts are used to make learning immediately applicable.
When to take this course
Your company has made AI tools available, but employees do not know how to use them effectively.
Teams waste time drafting texts, documentation, or repetitive analyses.
You want to improve productivity and quality of results through conscious use of AI.
Key topics covered
- What generative AI is and how it works (without technical jargon).
- Effective prompting: clear instructions, context, and role definition.
- Types of prompts: creative, analytical, organizational.
- Using ChatGPT for writing, summaries, ideas, plans, and content.
- AI for problem solving and everyday operational support.
- Risks, limitations, ethics and best practices.
Successful applications in companies
In a large manufacturing company, management made ChatGPT available to all staff. After the course, each business function began using AI effectively:
- the quality department optimized the management of non-conformities with clearer and faster texts;
- the HR office automated the drafting of job descriptions;
- the marketing team improved content writing for the website and newsletter;
- the production department used AI to generate more concise and targeted operational reports.
Fully leverage the power of artificial intelligence: improve processes, save time, and unlock creativity.
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