Problem solving and decision making
Make sense of complexity, solve problems, and choose with clarity.
Problem solving and decision making
This course is designed to help professionals, team leaders, and managers deal with everyday complexity using a clear method. It stands alone because it brings together analysis tools and decision-making approaches useful across all business areas, both operational and strategic.
The course teaches how to analyze problems, generate solutions, and make more effective decisions. It covers tools for problem mapping, root cause analysis, evaluating alternatives, managing risk, and building action plans. The course has a hands-on approach, with real-life exercises.
When to take this course
Decisions often made under pressure without a clear structure.
Recurring problems that don’t go away, even after action is taken.
Difficulty involving the team in decision-making or sharing responsibility.
Key topics covered
- Difference between traditional and creative problem solving.
- Creative techniques: Brainstorming, Lateral Thinking, Mind Mapping, Six Thinking Hats.
- Collaborative problem solving.
- The problem-solving steps by G. Polya.
- Understanding and applying systemic thinking (step-by-step toward insight).
- The PDCA model.
- Decision-making models for managers.
Successful applications in companies
- A maintenance team in a manufacturing company learned a structured method to identify the root causes of issues, avoiding quick fixes.
- A production manager used tools to collect ideas and improvement proposals from team members in an organized way.
- A commercial manager learned how to structure decisions and present them to the board with clarity and purpose.
Handle complexity with method: make smarter decisions and solve problems at the root.
the Marshmallow Challenge by testing, adapting, and thinking together.
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