Process Mapping and Redesign
Aligning workflows to drive efficiency and value
Strategic simplification through process redesign
Redesigning production and information processes means acting at the root of operational efficiency. Modum supports organizations with a structured analysis of workflows, helping to simplify, align, and measure every phase of operations.
From mapping to transformation
Many companies evolve their processes over time, layering procedures that often lose alignment with current goals. With Modum’s approach, process mapping is not just a snapshot of the present, but a proactive tool to identify bottlenecks, redundancies, and waste.
The intervention begins with direct involvement of operational teams and support functions to understand workflows, roles, and interactions. We use visual tools and collaborative techniques to co-design the current flow and shape the future state: leaner, more streamlined, and value-oriented.
Tools in action
During our projects we use:
- SIPOC mapping and Value Stream Maps;
- value-added and non-value-added activity analysis;
- interviews, direct observation, and co-design workshops;
- dashboard creation and KPIs linked to redesigned processes;
- Lean Six Sigma and descriptive statistical tools to analyze data, simulate scenarios, and measure outcomes;
- support during the implementation phase.
People in action
In a technology company operating a wide-reaching digital service through a dense network of retail partners, service delivery was slowed by intermediate approvals, redundant data entries, and operational complexity in managing the network of affiliated outlets.
By fully mapping the processes - from order intake to service setup, from terminal and material delivery to go-live and post-sale support - the team identified redundant, underperforming, or misaligned activities from the customer’s perspective and redesigned the entire flow toward simplification and value generation.
The new process reduced lead times by 25% and significantly improved customer satisfaction, leading to increased loyalty and perceived service quality.
← Back to list
